GET REPS Support Hub
Your Go-To Resource for R1 Smart Lacrosse Ball & GET REPS App Support
General Information
- Important: Your R1 will not generate a rep count if you bounce the ball off thr ground as if your dribbling a basketball. You must throw the ball at a bounce back/wall. The algorithm is specifically looking for a technically sound, crisp pass using a lacrosse stick so lobbing the ball in the air or any other movments that differ from a pass using a lacrosse stick similarily will not generate a rep count. We often have customers contacting us just after purchasing the ball telling us that their ball isn't working only to find out that they tested in by bouncing it on the ground. It takes significant time and effort to go through the troubleshooting steps only to eventually figure out that they weren't throwing the ball at a wall/bounce back with a lacrosse sick.
- Make sure that you update the app before updating the firmware. If your ball does not perform as expected after a firmware update, delete the app and redownload it. All of your data is saved on the cloud so you won't lose anything by doing this step.
- The shooting algorithm uses machine learning so it may not be perfect on day one. If you are still experiencing inaccurate shot speeds after about 100 shots, please submit a support ticket and include a screenshot of your most recent shooting session along with an estimation of your expected shot speed.
- For best results, play wall ball off the fly from at least 5 feet away. Playing from closer than 5 feet or playing off the bounce may lead to an inaccurate count in some instances.
- Avoid playing wall ball against rough surfaces like brick if possible. The friction of these surfaces can cause a tear to develop in the ball. We will honor the warranty claim but our aim is to deliver increasingly better technology as our business grows and constantly having to replace balls will limit our ability to do so. As we develop and release even more advanced balls and other products, there will be special programs available to customers who invested in the prior generations technology.
- Our goal is to continue to develop sports technology that establishes lacrosse as the sports with the most advanced training technology and your buy-in to that goal will be rewarded. That's a promise.
Charging and Setting Up the R1
- Plug the charger in without the ball in it. The charging indicator light should be green at this point.
- Make sure the plug going into the charger is all the way in. If it is loose or not all the way inserted, it may cause the indicator light to flicket.
- Place the ball white side down and perfectly level.
- Make sure the Ball is all the way in the cradle, sometimes there is an air bubble that prevents the ball from being properly seated in the cradle.
- The LED indicator should change to red to indicate charging. If it does not change to red, lift the ball off the charger, rotate it a quarter turn and set it back in. Repeat if neccesary until the LED turns red. It is very rare for a ball to not charge.
- Avoid dropping the charging cradle or hitting it against hard surfaces. The plug that the power cord plugs into has a tendency to become dislodged and will require replacement.
- If after charging your ball does not appear in the drop down, place the ball back on the charger and see if the ball appears then. If it does, this indicates that there may be a battery issue. Please submit a support ticket.
- Prior to sending your ball to you, each ball was tested to make sure it charged. It was also tested to make sure the battery held the charge. Before submitting a ticket for a charging related issue, please follow all above steps and ensure your charger is at least 1 foot away from any other chargers or electronic appliances.
Still having issues?
Submit a Support/Warranty Ticket
We aim for perfection, but sometimes we fall short. Please complete the support form with as much detail as possible.
Submitting images of your issue will help ensure we get you back to your training as fast as possible.
Please allow 24-48 hours for a response by email. Please do not call for support. It prevents us from properly tracking and addressing issues. We may set up a phone call to troubleshooot your issue after you submit a ticket, if neccesary.
PEARL Technology by Guardian: Grip That Won't Quit. PEARL is a cutting-edge ball construction technique that's become the gold standard in lacrosse. It's known for its superior grip and consistent performance over time.
Consistent Grip
Say goodbye to "greasy" balls. PEARL technology ensures your ball maintains its grip, rep after rep, practice after practice.
Weather Resistant
Rain or shine, your ball's surface remains tacky and responsive.
Durability
PEARL balls are built to last, maintaining their shape and texture even after thousands of throws.
Enhanced Accuracy
The reliable grip translates to more accurate passes and shots, helping you train more effectively.
PEARL: OFFICIAL BALL OF
Frequently Asked Questions
Quick answers about the R1 Smart Lacrosse Ball.
What's included with my R1 Ball purchase?
Your complete training package includes the R1 Smart Ball with PEARL grip technology, wireless charging cradle, app access for as long as you have your ball, quick-start guide, and our 30-day money-back guarantee. Everything arrives ready to use.
Can I use multiple R1 Balls at once?
Yes! Many players and teams use multiple balls to train more efficiently. All your R1 Balls connect to the same app, tracking every rep simultaneously. Save with our multi-ball packs:
- 2 Balls: $239.99 (Save $19.99)
- 3 Balls: $349.99 (Save $39.99)
- Team Packs: Contact for custom pricing
Will the R1 break when I hit a pipe or throw it against a brick wall?
The R1 is built for intense training. It's been tested to:
- 100+ mph shots
- All weather conditions
- Thousands of wall ball reps
PEARL grip technology keeps the surface tacky and responsive, practice after practice.
Does the R1 have a tracker inside to locate errant shots?
Not only does the R1 have a tracker inside that can be accessed from the "Find My Ball" module, but you can also make it vibrate to help you locate balls lost in weeds/brush. Also, at night the ball lights up, making it fun for nighttime play and easy to locate in the dark!
How does PEARL technology make me better?
PEARL grip gives you:
- Consistent feel in any weather
- Better accuracy from improved grip
- Long-lasting tackiness
- No more "greasy" balls
The same surface trusted by college and pro players.
Do you offer team discounts?
Yes! For teams and programs, we offer:
- Custom pricing for bulk orders
- Team stats dashboard
- Priority support
Contact us for your personalized team quote.
Can I use one ball for two accounts?
Yes! Simply make two seperate accounts and add the ball to each and get playing! Please note- when splitting one ball between two accounts, you also split the one year warranty into 6 months.
There may also be multi-ball discounts availble. Email Contact@GetReps.com to find out!
Does the ball re-charge?
Yes! With your purchase of the R1 Smart Lacrosse ball, you also receive a wireless charging cradle that charges the ball in about an hour. From a full charge you get 36 hours of use!